1. Our Commitment

Pippi Rose is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect personal information that you provide directly to us, including:

• Name
• Email address
• Mobile phone number
• Wedding date and venue details
• Any other information you choose to provide via our enquiry form or competition entry

We may also collect non-personal information automatically when you visit our website, such as your IP address, browser type, and pages visited.

3. How We Use Your Information

Your personal information is used to:

• Respond to your enquiries and provide floral design services
• Process competition entries and notify winners
• Send you relevant marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

We will not use your information for any purpose that is inconsistent with why it was collected without your consent.

4. Marketing Communications

By submitting your details via our enquiry form or competition entry, you consent to receiving marketing communications from Pippi Rose. You may opt out at any time by clicking “unsubscribe” in any email or by contacting us directly.

5. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and business (e.g. email platforms, form tools like Gravity Forms, Google Workspace) — these parties are bound by confidentiality obligations
• Government authorities where required by law

6. Data Storage & Security

Your information is stored securely using reputable third-party platforms. We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. However, no method of internet transmission is 100% secure.

We do not store payment information — all financial transactions are handled by secure third-party processors.

7. Cookies & Website Tracking

Our website may use cookies and tracking tools (including Facebook Pixel) to understand how visitors interact with our site and to deliver relevant advertising. By using our website, you consent to this. You can disable cookies through your browser settings, though this may affect some functionality.

8. Access & Correction

You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate. To do so, contact us at the details below.

9. Complaints

If you believe we have breached the Australian Privacy Principles, you may contact us to lodge a complaint. We will respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on our website at pippirose.com.au. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or requests, please contact:

Email: hello@pippirose.com.au

Phone: 0411 835 003

Address: 58 Norton Street, Leichhardt NSW 2040